Extend Product as a Platform with Purpose

In the recent past, we have observed that the Banks are in a dilemma whether to procure products from a product vendor or get a platform vendor to build features based on their requirements. If this debate had happened a decade ago, probably the Product strategy would have won hands down as the platform...

Customer Experience – Small and Big Wins

Customer Experience defines the engagement model for any business – not sure why this thought entered my mind, as I was at a Drive-in ATM. As I collected the cash and was seeking a receipt, the ATM had a feature offering to send the receipt by email. Very convenient and just in the nick...

New Era of Banking – INSIGHT-DRIVEN MARKETING

“Welcome to Hyderabad – Enjoy a coffee and a snack at ‘Coffee House’ in Terminal 1. Get 15% off when you use your debit card for the purchase” – This was the first message I received as soon as I landed at Hyderabad airport and this was not from the Merchant but from my...

Blockchain for Dummies – Part 1

Have you ever wondered why your biller sends you bill payment reminders even after you have paid their bill via a third-party app or website? Have you ever gone through the embarrassment of your debit card transaction getting declined minutes after your account got debited??? Or how does it feel to provide your educational...

Vayana won Best Solution Provider Presentation @NAFBF16, Egypt

Vayana had an exciting 2 days at North Africa Future Banking Forum 2016 held on 24-25 October in Egypt. Presentation made by our CEO, Kannan Ramasamy on “How to provide Contextual Customer Experience to build Bank of the Future” has been awarded Best Solution Provider Presentation in North Africa Future Banking Forum on 24-25 October....

UPI – The payments engine for Digital India

August’16 has been a watershed month for payments in India. It is the month when Unified Payment Interface (UPI) was launched to the masses. NPCI’s UPI is going to change the payments landscape for everybody, forever. It is arguably the biggest thing to happen to Payments in India since we minted the first coin...

Business Intelligence – The death of Segmentation

“Data! Data! Data! I cannot make bricks without clay!”…no one could have put the problem more succinctly than Sir Arthur Conan Doyle, through his master creation, detective Sherlock Holmes. He has saved many a suspect from the gallows due to astute analytics of facts which was overlooked earlier. It’s a capital mistake to theorize...

Corporate Banking: Complexity to Singular Simplicity

In one of the conferences I recently attended, I bumped onto Head of Transaction banking in a leading bank in the middle east region. He being a Cash Management Practitioner, we immediately connected and started exchanging notes. During discussion he quoted an example of how onboarding a large telco as a customer, took them...

Banking ‘On’.. to… Banking ‘With’ Family

“Can the customer engagement be done beyond a customer? Can new avenues be opened to build an enduring relationship by connecting with the potential customers? Can something more be done, which extends the boundaries, the spectrum and may be the insights!” We at Vayana, continuously think about such intriguing questions and are in search...

Personal Finance Management – Common Man’s Expense Manager

“Why did I withdraw Rs.5000/- on the 10th of last month and what did I spent it for”… How many of us have had this thought seeing our Statement of Account and the answer always draws a blank. If only we common men had obsequious secretaries doing this job for us!! Card swipe, Cash...