With rapid evolution of the technology, face of banking has changed completely in last two decades. Invasion of the non-banking players, experience delivered by retailers / ecommerce and penetration of mobile and mobile internet are some of the key influencing factors in this transformation.
During this transformation journey the banks have acquired the various customer facing technologies from time to time to keep up the pace. These heterogeneous technologies and evolving strategies has resulted in “Inconsistent Customer Experience”. To reconcile this situation, banks are today turning to Omnichannel Banking Platform.
Being part of this channel transformation journey over last one and half decade, we looked at challenges faced by channel banking from business as well as technology perspective. Our aim was to offer blend of function rich solutions offered by the specialized product vendor and technical flexibility provided by platform vendors.
Omnichannel Customer Experience platform that powers delivery of consistent Omnichannel Banking experience across our own channels as well as third party channels.
Segregation of "Data" "Experience" "Presentation" layers
Interface Manager to manage
all data exchanges
Business Manager to enable
customer experience management
Channel Solutions and API Framework
to cater to Presentation
Various tools to deepen
the engagement with the customer
Simplified transaction workflows ensure
higher transaction velocity
Empowers the bank as well as
customer to manage their business